Refund & Cancellation Policy
Last updated: July 2026
1. Tournament Entry Fees
All tournament entry fees are non-refundable once the tournament has started. If a tournament is cancelled by the platform before its scheduled start time, a full refund will be issued to all enrolled participants within 5-7 business days.
2. Cancellation Before Start
If you cancel your enrollment at least 24 hours before the tournament start time, you may be eligible for a partial refund (minus a 10% processing fee). Cancellations within 24 hours of the start time are non-refundable.
3. Technical Issues
If you experience technical issues that prevent you from participating in a tournament you have paid for, please contact us within 48 hours. We will investigate and may issue a refund or credit at our discretion.
4. Duplicate Payments
In the event of a duplicate payment, the excess amount will be refunded in full within 5-7 business days upon notification.
5. How to Request a Refund
To request a refund, please contact our support team with your registered email address, tournament name, and transaction ID. We will respond within 2-3 business days.